GuestServe Inc., Terms & Conditions of Service and Privacy Statement

Privacy Statement

GuestServe Inc., ("GUESTSERVE") and its controlled subsidiaries and affiliates respect and protect your right to privacy in relation to your interactions with this website (the "Site") and adheres to the privacy regulations as laid out in the Federal Privacy Act and the Personal Information Protection and Electronic Documents Act ("PIPEDA") and any other Provincial Statutes enacted as of January 1, 2004.

Other GUESTSERVE trademarked service lines/products with links from this Site may have their own privacy statements, which may be viewed by clicking on their links.

Information Collected on Behalf of our Clients
GUESTSERVE is a leading service provider of e-business solutions and we are proud of our reputation in this area of our business as a reliable, secure service provider. As the manager of our own hosting solutions, we offer a complete assortment of services to our Clients including scalable managed or self-managed web accounts, full e-mail services, secure web mail, intranets, web-based order management, real-time credit card process and more.

As a data processor and under the direction and authority of our many and various Clients, GUESTSERVE and its associated companies may collect personal information about you on behalf of our Clients' Web Registration Sites and other e-commerce Sites that it hosts. Frequently, these Web Registration Sites link directly with our Clients' Web Sites and in fact will often appear to be seamlessly integrated into our clients' Web Sites even though the Web Registration Site and data processing software is in fact set up and administered by GUESTSERVE.

Our Clients are ultimately responsible for compliance with all privacy and data protection legislation. If a Client's Site is e-commerce enabled, GUESTSERVE will share some personal and relevant financial information collected from the Site using SSL encryption with our merchant service provider(s) and any other relevant financial service provider in order to process any credit or debit card transaction.

Our Clients' Relationship with You Is Important to Us
We pride ourselves on our ability to create and maintain leading communication systems and services that enable our Clients to have ongoing communication with you on value added services, and to establish long-lasting relationships with you that will grow and change to meet your needs.

Personal Information managed by GUESTSERVE
We manage personal information for our Site and on behalf of our Clients. The type of information we usually manage and maintain may include (but may not be limited to) your:

• Name
• Mailing Address
• e-mail Address
• Telephone Number
• Credit Card information

• Identify you (such as when you come back to a Web site)
• Establish and maintain a relationship with you, and to provide you with ongoing service
• Protect you, the Client, and us, against error and fraud
• Comply with legal requirements

Your personal information may also be used to create statistics about our Client's business. The statistics that we provide our Clients typically do not contain any information that would identify you personally.

Our Commitment to Protecting your Privacy
The Principles established by The Canadian Standards Association's ("CSA") Model Code for the Protection of Information form a major part of PIPEDA. The CSA Model Code Principles describe how organizations should collect, use and disclose personal information. They also address an individual's right to access his/her personal information and have it amended for commercial purposes. GUESTSERVE's Privacy Policy has been developed to meet the compliance standards established by PIPEDA and the CSA Model Code.

The following Ten Privacy Principles govern our collection, use and disclosure of Personal Information and have been developed to reflect both the CSA Model Code Principles and the expectations of our clients:

Principle 1 -Accountability

Principle 2 -Identifying Purposes

Principle 3 -Consent

Principle 4 -Limiting Collection

Principle 5 -Limiting Use, Disclosure and Retention

Principle 6 -Accuracy

Principle 7 -Safeguarding Information

Principle 8 -Openness

Principle 9 -Individual Access

Principle 10 -Challenging Compliance

Principle 1 - Accountability
AC is responsible for personal information under its control. In that regard, it has designated a Privacy Officer to ensure GUESTSERVE complies with these Ten Privacy Principles. To inquire about GS's privacy practices, provide feedback or comments or inquiry about access to your personal information, please contact:
For Privacy Issues Contact, GuestServe Inc., at techsupport@guestserve.com

Principle 2 - Identifying Purposes
GUESTSERVE shall identify the purposes for which personal information is collected at or before the time such information is collected. When visiting our Site, as a practice, user sessions are logged but not linked to any personally identifiable information. You remain anonymous unless GUESTSERVE deems it necessary to identify you for the purpose of protecting our service, site, users, or others.

The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested. The only information collected that is used to identify you is that which you give voluntarily. When you submit a question or comment, you may be asked for your name and/or email address, or other information. This information is only used to process and respond to your question or comment. The personal information you submit through the Site is secure once it reaches the GUESTSERVE server.

As GUESTSERVE collects and hosts Customer data on behalf of our Clients, this data remains the exclusive property of our Clients. Unless we have explicit instructions to do so by the Client, we do not rent, trade, or otherwise disclose client data in any format (electronic or other) to any of our other Clients, nor to any third party - individual, company or organization.

It is the exclusive responsibility of the Client to ensure that each of the Customer records contained within their data set was consented to, be collected for the purpose(s) intended as detailed in the section of the Federal Act and in PIPEDA covering the collection, use and disclosure of personal information.

Principle 3 - Consent
The knowledge and consent of GUESTSERVE Clients are required for the collection, use and disclosure of personal information, except where required or permitted by law. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collecting information on behalf of our Clients
It is the exclusive responsibility of the Client to ensure that each of the customer records contained within their data set was consented to, be collected for the purpose(s) intended as detailed in the section of the Federal Act and in PIPEDA covering the collection, use and disclosure of personal information. We only collect, use, and disclose your personal information on direct instructions from our Client, except where otherwise permitted by law.

It is always your choice whether or not you consent to the Client instructing us to manage your personal information. However, a decision to withhold certain, or all, personal information may restrict or prevent us from providing the services to you as instructed by our Client. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw your consent, simply contact the Client and advise them of what personal information you no longer wish stored.

Principle 4 - Limiting Collection
GUESTSERVE is privileged to have been delivering exceptional e-business services for more than a decade. To make this possible, there are a number of ways we gather personal information; for which the purpose, circumstances, retention and safekeeping are determined in advance. Personal information shall be retained as long as necessary to provide the services requested and fulfill all administrative requirements resulting from your request. The collection of personal information shall be limited to that which is necessary for the purposes identified by GUESTSERVE. Personal Information shall be collected by fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention
Your name, email address or any other information you may have shared, or choose to share with us in the future, will never be sold, traded, rented, given away or used for any other purpose than to provide you with the information or services you have requested or is required by law.

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of our Client or as required by law. Personal information shall only be retained as long as necessary for the fulfillment of those purposes.

GUESTSERVE may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on GUESTSERVE or its Site; (b) protect and defend the rights or property of GUESTSERVE and our family of Sites; or (c) act in urgent circumstances to protect the personal safety of GUESTSERVE employees or agents, users of GUESTSERVE products or services, or members of the public.

The length of time we retain personal information varies depending on the purpose for which it was collected and used. When your personal information is no longer needed we have procedures to either destroy, delete, erase or convert it to an anonymous form.

Principle 6 - Accuracy
Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is used. GUESTSERVE permits real time access to the customer database to make changes or deletions to personal information.

Collecting information on behalf of our Clients
It is the exclusive responsibility of the Client to ensure that each of the customer records contained within their data set is as accurate, complete and up-to-date. To make changes to your personal information records, contact the Client.

Principle 7 - Safeguarding Information

Secure Infrastructure
GUESTSERVE has invested significantly in a hardware infrastructure that embraces the highest standards available to protect the security of its Clients' databases (which includes the personal information of individuals collected and processed through the Web Registration Sites). For security and reliability, all sites are hosted on LINUX systems with no external terminal users. For maximum uptime and to guard against catastrophic circumstances (i.e. fire, server connectivity failure, etc), we provide quadruple redundant servers located in geographically different locations.

Our server systems are located in a highly secured facility with 24/7 manned security personnel, constantly monitored by a team of technicians trained in systems management, intrusion detection and network oversight, protected by fire suppression and other disaster preventions, provisioned with an extraordinary uninterrupted power supply system along with two room-filling diesel-powered backups. Our various proprietary computer software systems and Web Registration Sites have also been carefully developed. We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate. Only authorized individuals have access to the information provided by our Clients and their Customers. Any particularly sensitive information, such as a Customer's credit card number, is encrypted prior to transmission.

Secure Socket Layer (SSL)
Each Web Registration Site that GUESTSERVE hosts for a Client that 'processes' financial or credit card information of individuals is developed using the industry standard SSL encryption technology.

Principle 8 - Openness
GUESTSERVE shall make readily available to its Clients specific information about its policies and practices relating to the management of Personal Information.

Principle 9 - Individual Access
Upon making a request in accordance with this Policy, an GUESTSERVE Client shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. A Client shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 - Challenging Compliance
Any GUESTSERVE Client shall be able to address a challenge concerning compliance with these Ten Privacy Principles to GUESTSERVE's Privacy Officer:

Terms & Conditions

Prohibited Activities The infrastructure used to provide the content and information on this Website, as well as the content and information itself, is proprietary to us or our Merchants and providers. You may do any of the Permitted Activities outlined in the “Permitted Activities” section above. However, you agree not to otherwise reproduce, re-use, alter, transmit, display, sell or re-sell any information, products, or services acquired through this Website. You agree not to republish any information from this website for any commercial purpose.

Additionally, you agree not to:

1. Use this Website or its contents for any commercial purpose;
2. Make any speculative, false, or fraudulent purchase or any purchase in anticipation of demand;
3. Access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
4. Violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
5. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
6. Deep-link to any portion of this Website for any purpose without our express written permission;
7. "Frame," "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization; or
8. Create multiple accounts using multiple email addresses.

Liability Disclaimer – Errors on Website, Other Events

THERE MAY BE ERRORS OR INACCURACIES IN THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE, INCLUDING PRICING ERRORS. GUESTSERVE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION ON THE WEBSITE, AND DISCLAIMS ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF ALL OFFERS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF AMENITIES AND ATTRIBUTES, CONDITIONS, FINE PRINT, GENERAL PRODUCT DESCRIPTIONS, ETC.); SUCH INFORMATION IS PROVIDED BY THE RESPECTIVE OFFER’S MERCHANT. IN ADDITION, GUESTSERVE EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS OR OTHER ERRORS ON OUR WEBSITE.

GUESTSERVE IS A SOFTWARE-AS-A-SERVICE (SAAS) DEVELOPMENT COMPANY WHICH PROVIDES ITS SERVICES THROUGH THE ADVERTISING AND MARKETING RESOURCES OF CLIENTS WHO MAY ADVERTISE THEIR PRODUCTS AND SERVICES FOR SALE THROUGH RESERVATIONS AND OTHER E-COMMERCE PURCHASE. GUESTSERVE DOES NOT GUARANTEE THE ACCURACY OF ANY APPRAISALS OF THE QUALITY OF THE CLIENTS AND THE SERVICES OF THOSE CLIENTS GUESTSERVE ALSO MAKES NO GUARANTEES ABOUT THE AVAILABILITY OR QUALITY OF SPECIFIC PRODUCTS AND SERVICES. GUESTSERVE AND ITS RESPECTIVE CLIENTS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE OR PURCHASE/RESERVATION TOOLS AT ANY TIME.

GUESTSERVE MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE. THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY GUESTSERVE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. GUESTSERVE DISCLAIMS ALL WARRANTIES THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM GUESTSERVE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GUESTSERVE HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE MERCHANTS PROVIDING PRODUCTS OR SERVICES ON THIS WEBSITE OR THROUGH THE USAGE OF OUR SYSTEMS, ARE INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OR EMPLOYEES OF GUESTSERVE. GUESTSERVE IS NOT LIABLE FOR THE ACTS, OMISSIONS, ERRORS, REPRESENTATIONS, WARRANTIES, BREACHES, NEGLIGENCE, RECKLESSNESS, OR INTENTIONAL ACTS OF ANY SUCH MERCHANTS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING FROM ANY ACTION OF ANY MERCHANT. GUESTSERVE DISCLAIMS ALL LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND GUESTSERVE DIRECT CONTROL, AND GUESTSERVE HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL GUESTSERVE AND/OR GUESTSERVE CLIENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF GUESTSERVE AND/OR GUESTSERVE'S RESPECTIVE MERCHANTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If, despite the limitation above, GuestServe or their respective clients are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the GuestServe and/or GuestServe's respective Merchants will in no event exceed, in the aggregate, the greater of (a) the money you paid to GuestServe in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (CAD$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed its essential purpose. The limitations of liability provided in these terms inure to the benefit of GuestServe, GuestServe's agents and affiliates, and/or GuestServe's respective clients.

Indemnification You agree to defend, indemnify, and hold harmless GuestServe Inc. and/or their respective subsidiaries, clients and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1. your breach of this Agreement or the documents referenced herein;
2. your violation of any law or the rights of a third party; or
3. your use of this Website.

Copyright and Trademark Notices
All contents of this Website are: © 2007 - 2023 GuestServe Inc. All rights reserved. GuestServe is not responsible for content on websites operated by parties other than GuestServe Inc. GuestServe and GuestServe logo are either registered trademarks or trademarks of GuestServe Inc. in Canada, USA. and other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

If you are aware of any infringement of our brand, please let us know by contacting us at the information found herein.

Use of Cookies
Cookies are simple text files that web browsers place on computer hard drives when sites are visited. Cookies cannot damage files, nor can they read information from a user's hard drive. GUESTSERVE uses cookies to help us measure the number of visits, average time spent, page views, selections made for reservations or shopping carts and other statistics relating to the use of our Site. Our Cookies pose no security risk to you, as they contain no personal information, only a special string that tells the service that you are a past user of the Site. No personal information is stored within the Cookies and is set to expire when you close your browser.

Other Web Sites
GUESTSERVE and its associate companies/services may include links to other third party sites that are not governed by this policy document. GUESTSERVE shall not be responsible for the policies and privacy practices of other third party web sites. We therefore suggest that you examine the terms & conditions and privacy policies or statements of those sites to better acquaint yourself with their information collection, use and disclosure practices.

Contact Us