It’s not every day we bid farewell to someone as extraordinary as Phillipa MacDonald. Hailing from the rolling hills of Bonnie Scotland, Phillipa joined GuestServe back in 2007 and immediately became an integral part of our team. In record time, she mastered our technology, taking on the role of lead customer support—and boy, has she led with grace ever since!
Through the years, Phillipa has been our steady compass, guiding us through all sorts of storms, both figurative and literal. (Yes, we’re looking at you, Hurricane Maria!) Whether navigating the uncharted waters of the Covid-19 epidemic or the day-to-day challenges of helping clients, Phillipa has been our calm in the chaos, ensuring that both our team and our customers felt supported every step of the way.
Beloved by clients, partners, and staff alike, Phillipa’s work ethic, calm guidance, and unflappable dedication have set a shining example for us all. Her retirement, effective January 1, 2025, is bittersweet—we’re thrilled for her next chapter but know her absence will leave a noticeable gap in our GuestServe family.
Phillipa, as you step into this new adventure, we wish you a retirement filled with health, happiness, and exciting journeys. Thank you for your years of diligence, kindness, and the steady hand that has kept us afloat through so much.
We’ll miss you dearly—but know you’ll always have a special place in the heart of GuestServe.
Cheers to you, Phillipa!
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The GuestServe Inc. Team